Being a manager is an important, but difficult job. When you have difficult employees to work with, it can make managing a very stressful task. As a manager it is important to confront situations head on, so you have to act quickly and decisively.
When you are a manager, it may be easy for people to come to you and complain about others. They may also spread gossip and rumors, so you will need to remain impartial until such time as the facts have been substantiated. Unfortunately, both gossip and back-stabbing have become commonplace in the workforce today, and the prescient manager knows that it is essential not to fall into the trap of taking sides in a employee dispute.
As an employee, it should be your mission to never get involved in company gossip, as this may affect your job in the future. When you're facing a problem with an employee, don’t single him/her out in front of the group. Instead, do it quietly, where you won’t be interrupted. If you need to discuss an employee's performance, plan accordingly, and set a specific time to accomplish this. Don’t limit yourself to a few minutes in between other meetings to discuss the situation, as it is important to give the employee a chance to talk too.
When dealing with on-the-job difficulties, make sure you address the behavior, not the person. Talk about them about being a part of the team, and make sure they know you need them to give 100 percent of their effort to the team. Sometimes you may find that a person needs a helping hand because they may not understand the job completely, or they may be having trouble outside the job.
Whatever you do, don't let your personal problems get involved. Do your job to the best of your ability, and expect your employees to do the same.
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